GENERAL

Why are handloom Kanjivaram silk saris priced at a premium?
Each Kanjivaram silk sari in our collection is a true labor of love. Our artisans follow traditional weaving techniques and use pure silk with authentic gold jari, resulting in a piece that is not only visually stunning but also of exceptional quality. This high level of craftsmanship, combined with the use of premium materials, means our saris are designed to last generations, representing heritage, quality, and exclusivity.

Do you offer customized or budget options?
Our collection focuses on premium quality, handwoven Kanjivaram silk saris, specifically curated for those who value traditional artistry and unique designs. If you’re looking for something within a different price range than what the label offers, we understand and respect that each customer has different preferences. Feel free to share your budget & we will advice accordingly.

Can I request a custom-made sari or design?
Currently, we offer a curated selection of designs that showcase traditional and contemporary styles. We do not offer custom designs at the moment, but we’re happy to help you find a piece from our collection that fits your preferences.

Do you offer discounts or promotions?
Our prices are carefully set to reflect the true value of our saris, and we typically do not offer frequent discounts. Any ongoing promotions will be highlighted on our website or social media channels. Demands for discounts will not be entertained.

How do I care for my silk sari?
Each of our customers’ silk sari purchases are packaged in cotton material to ensure both protection and sustainability. Cotton is a breathable, natural fabric, making it ideal for storing delicate handwoven silk saris. To keep your sari in perfect condition, we recommend dry cleaning and storing it in a cool, dry place with the cotton packaging. Avoid direct sunlight for prolonged periods, and try to air it out and refold them prevent crease lines.

Ordering and Shipping

How long does it take to receive my order?
Delivery times depend on the destination. For orders within India, it typically takes 7-14 business days once shipped. International orders may vary, with most arriving within 2-5 weeks upon dispatch from our looms.

Do you ship internationally?
Yes, we ship worldwide! If your destination country is not available at checkout, please contact us via email (reachus@femalesfirst.co) or our social media channels, and we will arrange shipping options for you, if delivery to your destination is available with our current delivery provider.

How are customs and duties handled for international orders?
Customers are responsible for any customs or import duties that may apply upon arrival in their country. We recommend checking with your local customs office for more details.

Is there an option for express shipping?
We currently offer standard shipping but can explore express options on a case-by-case basis. Please reach out to us if you need expedited delivery, and we’ll do our best to assist.

Returns and Refunds

Do you accept returns or exchanges?
Since our items are handmade and quality-checked, we do not accept returns or exchanges for personal reasons.

Why don’t you offer returns on handloom items?
Due to the craftsmanship and delicate nature of our offerings, as well as hygiene considerations, we cannot accept returns. This policy helps us ensure that every customer receives a brand-new, untouched piece.

Customer Service FAQs

Can I contact customer service for product questions?
Absolutely! We’re here to assist you with any questions you have about our products, styling tips, and more. Please reach out via email or our social media channels.